They might have notions about disabilities, homelessness, been victims of abuses or social exclusion. They might have suggestions. They have prejudices, for sure. But they do not know what it really means. Differently, the people they work for, they don't only know, they own and acknowledge it.
Each time I hear someone pretending to know the truth on how a given condition is because of its study or for the time spent in a certain services, my eyebrows tend to raise. I tend to doubt on such positions, & I agree with Cristina Fallaràs
«…if you have never had the electricity or the water cut off – or both - then your idea of poverty is without substance … »
«… there is a common misconception that deaf people live in a world of silence. To understand the nature of deafness, first one has to understand the nature of hearing… most of us know very little about hearing, even though we do it all the time … »